Privacy Policy

Legacy Tattoo Removal Limited is committed to protecting and respecting your privacy.

This Privacy Policy (“Policy”) explains when and why we collect personal information about people who visit our website. It describes how we use the data we collect, the conditions under which we may disclose it to others and how we keep it secure.

We manage your personal information in accordance with Alberta’s Personal Information Protection Act, Canada’s Personal Information Protection and Electronic Documents Act, and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.

This policy applies to Legacy Tattoo Removal Limited, as well as any person providing services on our behalf.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this notice and our privacy practices should be sent by email to info@legacytattooremoval.ca, or by writing to:

Jake Vanderwerf
Legacy Tattoo Removal

6551 111 St NW
Edmonton, AB
T6H 4R5

Summary

We don’t collect much data. If you’re browsing this website, you can safely block all cookies and scripts and still get most of the functionality – though certain features may be unusable (dropdown menu navigation, mainly).

If you click a call or text button on your cell phone, your cell phone number will be seen by our business cell phone, as phones generally work.

If you click an email button, your email, and some of your name, will be visible to our email, as emails generally work.

If you book a free consult online through our Jane App site, your payment card will be securely stored and processed by Stripe. Personal information is stored and secured by Jane App.

We have a few analytics that may or may not be running. Gauges will always be there, as it’s what our webhost uses to track unique page views, determining how much we owe them every month. Google Analytics is sometimes on, but it gives us a poor PageSpeed score, so we often turn it off. Meta Pixel is used if we are currently running an advertisement campaign on Facebook or Instagram. These are generally mostly anonymous, though your IP address might be stored. We use this data to determine who is using our website and how, and how our marketing dollars are using.

Read on for more detailed information.

Definitions

Legacy Tattoo Removal Limited (“we”, “our”, or “us”) operates the website https://legacytattooremoval.ca (the “site”).

Account

A unique account created for the User to access our Service, or parts of our Service.

Cookies

Cookies are small pieces of data stored on a User’s Device. Some are there to help the Site load faster next time the User visits, while others are used by Service Providers to help us learn more about the Users that visit our Site, what type of Device is used to access the Site, and how the User interacts with it. Learn more about our Cookie Use.

Data Controller

A person who, either alone or jointly or in common with other persons, determines the purposes for which and the manner in which any Personal Data are, or are to be, processed.

For the purposes of this Policy and Site, we are the Data Controller of your data.

Data Processor (or Service Provider)

Any person or service (other than an employee of the Data Controller) who processes the Data on behalf of the Data Processor.

We may use the service of various Service Providers in order to process your data more effectively.

Device

A Device is any tool used to access the Site, such as a computer, cell phone, or digital tablet.

Personal Data

Personal Data means information about an identifiable individual. This includes an individual’s name, home address, and phone number, age, sex, marital or family status, an identifying number, financial information, etc.

Usage Data

Data collected automatically, either generated by the use of the Site, or from the Site infrastructure itself. For example: the duration of a page visit, the pages navigated to, or where the page was accessed from.

What Type of Data We Collect

We collect User Data directly from the User.

We inform the User, before or at the time of collecting Personal Data, of the purposes for which we are collecting the information. However, we do not provide this notification when a User volunteers information for an obvious purpose (for example, when a User calls or texts us directly and leaves their name and phone number to return the call).

Personal Data We CollectWhile visiting our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include:

• IP Address
• Usage Data
• Email Address
• Phone Number
• Social Media handles, if you wish to be tagged in a post of your treatment
• Photos and/or videos of your treatment, used only with your expressed consent, for use on our Site and social media accounts to give examples of our services and services rendered
• First and Last Name
• Location Information
• Payment Information (either Credit or Debit card, or you can pay us via etransfer)
• Date of Birth, to screen for minors, who require a guardian present for treatments
• Details relating to the nature or reason of your inquiry
  • Including a description of any tattoo(s) you intend to remove and any photos of the tattoo(s)
  • Medical history, to screen for any contraindications that may reduce the effectiveness of treatment
  • Lifestyle choices, to screen for any lifestyle activities that may reduce the rate of healing post-treatment

You may use our Site without providing any Personal Data, or agreeing to the terms of this Policy. By doing so, some of the content and functionality of the Site may be limited or unavailable.

We may use your Personal Data to contact you with content, upcoming appointments, or new services and other information that might be of interest to you. Where required by law, you must first opt-in to receive such communications from us. You may opt out of these communications from us at any time by following the Unsubscribe Link or instructions provided in any communications we send, or by contacting us directly.

Usage Data We Collect

We may also collect information about how the Site is accessed and used (Usage Data). This Usage Data may include information such as your Device’s Internet Protocol address (IP Address), browser type, browser version, the pages of our Site you visit, the date and time of your visit, the time spent on those pages, and other diagnostic data.

We use this data to help optimize pages to make them more useful to you, as well as to better understand the ‘type’ of person who visits our website to know where to invest our marketing dollars.

Cookie Usage Notice

Cookies are small text files that can be used by websites to make a User’s experience more efficient.

We use Cookies and similar tracking technologies such as beacons, tags, and scripts, to enable certain functions on our Site and to analyze the performance of the Site. We do not track Users when they cross to third-party websites and do not provide targeted advertising – however, certain embedded third-party tools may do so. Cookies are not used for any purposes other than those described here.

The law states we can store cookies on your Device if they are strictly necessary for the operation of this Site. For all other types of cookies, we require your permission.

The Site uses the following Cookies:

Necessary

Necessary Cookies help make our website usable by enabling basic functions like page navigation or alerting us to potential threats. The website cannot function without these cookies.

NAME	PROVIDER	PURPOSE	EXPIRY

Preferences

Preference cookies enable our Site to remember information that changes the way the website behaves or looks, like your preferred language.

NAME	PROVIDER	PURPOSE	EXPIRY
wordpress_sec_	legacytattooremoval.ca	From WordPress. Security Cookie. Provides protection against hackers and stores account details. Helps to keep you logged in.	session
wordpress_test_cookie	legacytattooremoval.ca	From WordPress. Tests to see if the browser allows cookies.

Statistics

Statistics cookies help us to understand how visitors interact with our Site by collecting and reporting information anonymously.

NAME	PROVIDER	PURPOSE	EXPIRY
_ga and _ga-based	legacytattooremoval.ca	Google Analytics – registers a unique ID that is used to generate statistical data on how the visitor interacts with the website.	2 years
_gauges_unique	legacytattooremoval.ca	Gauges Analytics. Registers a TRUE/FALSE cookie. Used to track the number of unique visitors to the web server.	1 day
_gauges_unique_day	legacytattooremoval.ca	Gauges Analytics. (see above).	1 day
_gauges_unique_month	legacytattooremoval.ca	Gauges Analytics. (see above).	1 month
_gauges_unique_year	legacytattooremoval.ca	Gauges Analytics. (see above).	1 year
_fbp	legacytattooremoval.ca	Facebook. We often turn this one off when we aren’t actively running an advertisement campaign on the Meta Platform	3 month

What We Do With the Data We Collect

We use the collected data for various purposes outlined below.

To Provide and Maintain the Site

We collect User Data via cookies and other means for the purpose of providing and maintaining the Site, enhancing user experience, and monitoring the usage of the Site to detect, prevent, and address technical issues.

To Analyze Room for Improvement

We collect user data via cookies and other means for the purpose of analysis so we can improve our Site and our marketing efforts.

To Communicate with You

We collect your Personal Contact Information, such as name, email address, and phone number, via form submissions or email, text, or call buttons for the purpose of responding to specific inquiries and communications with you, only in the ways you requested.

To Collect Tattoo Artist Information for Edmonton.ink

If you are a Tattoo Artist in the Edmonton and surrounding area, and you submitted your application to be featured in the Edmonton.ink database, we collect your name, email address, cell phone, social media handles, photos of you and examples of your work, your biography information, the shop you work at, and styles you work in – all to build your profile on the database.

To Fulfill Our Services for You

If you book a free consult through the link on our website, your submitted data is handled through Jane App, a third-party service provider we use to store, protect, and organize client data. In order to treat you, we require your full name, email address, phone number, and birthdate (in order to screen for minors, who require a guardian to accompany them). We store digital signatures on our consent forms. As you receive treatments, our laser tech stores data on the treatment, including a before and after photo, a description of the tattoo and location on the body, as well as technical data from the laser. Automatic email and text appointment reminders can be opted out of through your Jane App profile. All payment information is securely stored through Stripe, a third-party service provider.

To Email Product Updates

If you opt in to our newsletter, which may or may not actually exist, you will receive periodic emails of service and product updates, special offers, and general information about other goods, services, and events which we offer that we think might interest you. You can opt out of receiving this information at any time.

If you provide us with your Personal Data, and agree to this Policy, we may correlate the Personal Data you provide with previously obtained, anonymous site usage data. We may also correlate, store and analyze other publicly available data related to the email address you provided us, such as the name, industry, or size of the Company associated with it, in order to better understand our site visitors and the effectiveness of our marketing efforts.

Legal Basis for Processing

Legacy Tattoo Removal Limited relies on your explicit consent for the majority of our data collection and processing. In those cases of data collection where another legal basis is used, an explanation of the appropriate legal basis is given for that particular data collection point.

What Happens if You Don’t Give Us Your Data

You can visit our Site without giving us your personal data. All of the information on our Site is available, though some functionality may be limited without a few of the cookies. If we are providing you with a service, some Personal Data is necessary so that we can provide you with the service requested, and authenticate your identity so that we know it is you we are speaking to and not someone else.

Retention of Data

Legacy Tattoo Removal Limited will retain your Personal Data only for as long as necessary for the purposes outlined in this Policy. We will retain your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Legacy Tattoo Removal Limited will also retain anonymized Usage Data for internal analysis purposes, as outlined in the Use of Data.

Transfer of Data

Your information, including your Personal Data, may be transferred to – and maintained on –  computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. (That’s where our webservers are located).

Legacy Tattoo Removal Limited will take all steps necessary to ensure that your data is treated securely and in accordance with this Policy and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place, including the security of your data and other personal information.

Please note that the United States has not sought or received a finding of adequacy from the European Union under Article 45 of the GDPR. Therefore, we rely on derogations for specific situations set forth in Article 49 of the GDPR. In particular, we collect and transfer to the U.S. personal data only with your consent or to perform a contract with you. We endeavor to apply suitable safeguards to protect your privacy and security of your Personal Data and to use it only consistent with your relationship with us and the practices described in this Notice. We also minimize the risk to your rights and freedoms by not collecting or storing sensitive information about you.

Security of Data

Neither we, nor our Service Providers, will ever ask you for sensitive data, such as Credit Card information: with the exception of Stripe, through our Jane App, which handles payments and recurring payments for our services, if you so choose to use that payment option.

Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. To help protect the privacy of data and personally identifiable information you transmit through use of this Site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

We retain client personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.

We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed.

We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

How You can Access, Update, Transport, or Delete Your Information 

Legacy Tattoo Removal Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Please note that we may ask you to verify your identity before responding to your requests to correct, amend, delete, or limit the use of your Personal Data.

If access cannot be provided within a reasonable time frame, we will provide you with a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

If you wish to be informed of the Personal Data we hold about you, and if you want it to be removed from our systems, please contact us by email at info@legacytattooremoval.ca, or by writing to:

Legacy Tattoo Removal Limited
6551 111 St NW
Edmonton, AB
T6H 4R5

In certain circumstance, you have the right, at no cost to you:

• To access and receive a copy of the Personal Data we hold about you
• To rectify any Personal Data held about you that is inaccurate
• To request the deletion of Personal Data held about you
• You have the right to data portability for the information you provide to Legacy Tattoo Removal Limited. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

You may also request information about:

• the categories of Personal Data concerned
• who else outside of Legacy Tattoo Removal Limited might have received the data from Legacy Tattoo Removal Limited
• what the source of the information was (if you did not provide it directly to Legacy Tattoo Removal Limited)
• and how long it will be stored

Additionally, you have the right to lodge a complaint with the appropriate data protection authority or supervisory authority if you have concerns about how we process your personal data. For instance, you can file a complaint federally through PIPEDA, or provincially through the steps outlined below.

If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 – 6 Avenue, SW
Calgary, Alberta T2P 3W2
Phone:  403-297-2728
Toll Free:  1-888-878-4044
E-mail:  generalinfo@oipc.ab.ca
Website:  www.oipc.ab.ca

Who Has Access to Your Information 

We will never sell or rent your information to third parties.

As the Data Controller for the Site, we may collect, store, process, and evaluate your Personal Data, in the manner within the limitations and restrictions defined above.

We do not otherwise reveal your Personal Data to third-parties for their independent use unless:

• You request or authorize it
• The information is provided to comply with the law (for example: to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property, or safety, or the rights, property, or safety of our employees or others
• The information is provided to our agents, vendors, or Service Providers who perform functions on our behalf
• To address emergencies or Acts of God, or
• To address disputes, claims, or to persons demonstrating legal authority to act on your behalf.

We may also gather aggregated data about our users and disclose the results of such aggregated (but not personally identifiable) information to our partners, Service Providers, advertisers, and/or other third parties for marketing or promotional purposes.

We may request a review, testimonial, or use of your name, photographs, or videos in our portfolio, which is visible to any User of the Site. You may opt out of this any time by contacting us.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Our Service Providers

We may employ third party companies and individuals to facilitate our Site (“Service Providers“), to provide the Site on our behalf, to perform Site-related services, or to assist us in analyzing how our Site is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Site.

Google Analytics 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Site available to Google Analytics by instructing your browser to refuse all cookies (Instructions for Mozilla Firefox, Google Chrome, andMicrosoft Edge) , or by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Google analytics may collect your IP address in addition to your usage of the Site, but no other personal data is shared with them. Google does not make your IP address accessible to The Yeti Connection.

For more information on the privacy practices of Google, please visit their Privacy Terms web page.

Google complies with the EU-U.S. Privacy Shield Framework.  Details of this certification can be seen here.

Meta Pixel

Occasionally, when we run Meta Ads, we use a ‘Meta Pixel’ that tracks what pages you go to after clicking the ad, and if you click a button to request a consult or an estimate.

This is used to track how well the ads are performing, and whether we should invest more into the advertisement, or another one.

For more information on the privacy practices of Meta, please visit their Privacy Policy web page.

Gauges

Gauges is used by our Site webhost to track unique pageviews on our Site. The number of unique page views determines our monthly hosting fees.

For more information on the privacy practices of Pressable, please visit their Privacy Policy web page.

Scheduling & Contact

Most of our scheduling and contact is handled through Jane App, detailed below. Form submissions are sent to our email. Call and Text buttons send your phone number to our business cell phone once you call or text, as any phone call or text would. Email buttons send your email address to our business email, as any email does.

Jane App

We use Jane App to schedule clients, as well as store their treatment data. Your first and last name, email address, and phone number are used alongside a numerical client number to help differentiate between client accounts, and monitor potential duplicate clients.

When creating your account to book a Free Consult, we do require a credit card number. This is to comply with our Cancellation Policy. If you do not show up for your appointment without texting or calling us at 825-925-7398, we will charge a $50 No-Show Fee.

As you receive treatments from us, we store the following data:

• Medical information, to screen for any contraindications that reduce the effectiveness of treatment, or prevent treatment entirely
• Lifestyle information, to screen for any contraindications that reduce the effectiveness of treatment, or affect the healing process
• City you live in, for analytics
• Emergency Contact information, in case of emergency
• FitzPatrick Skin Type classification
• Consents and Waivers
• Technical notes on laser use, including:
  • Wavelengths used
  • Energy density
  • Spot size
  • Repetition Rate
  • Shot counts
  • Passes
• Photo of treatment area before and after
• Optional information:
  • How you heard of us
  • Opt in for email communications (appointment reminders)
  • Opt in for text message communications (appointment reminders)
  • Photo and video release (does not include the before/after photos for our treatment records, not shared with anyone)

For more information on the privacy practices of Jane App, please visit their Privacy Policy web page.

Stripe

Stripe is an online payment processing and credit card processing platform for businesses. Jane App uses Stripe to store and process payments through Credit, Debit, Interac, Google Pay, and Apple Pay.

Stripes software includes both a payment processing platform, as well as a credit card payment gateway, and both are required in each successful online transaction– making it the most efficient and simple software to choose for online payments.

For more information on the privacy practices of Stripe, please visit their Privacy Policy web page.

Additional Information

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice, Privacy Policy, and/or Terms of Use of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Privacy for Minor’s

Persons younger than the age of majority in Alberta (18 years old) need to be accompanied by a guardian to be treated.

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers and third-party systems.

Changes to This Privacy Policy

You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

Anything Else?

Phew! That was a mouthful.

If you have any questions or concerns about this Policy, please contact us:

By email.

Bytext or call us.

By mail:

Legacy Tattoo Removal Limited
6551 111 Street NW
Edmonton, AB
T6H 4R5